Last updated: October 2026
Information we use
- Account details: your email, account ID, sign-in details and any name or profile information you provide through email or Google sign-in.
- Profile answers: your country, optional university, student or working status, work area and investment interests.
- Purchase records: payment references, payment status and your access entitlement; the provider shown at checkout, Dodo Payments or Stripe, processes your card details, which are not stored by the Exit Alpha application.
- Library activity: case solutions you have revealed and a record of case-file downloads linked to your account, along with short-lived request counters and records of unusually rapid access.
- Support and service data: messages you send us, account email delivery records, and technical information such as IP addresses, browser details and security or error logs handled by our service providers.
Why we use it
We use account, payment and progress information to provide your purchased access, remember revealed solutions, send account and purchase emails, and answer support requests; these uses are necessary to provide the service.
We use profile answers to understand who uses Exit Alpha and which areas of the library interest them.
Unpaid accounts may receive up to two membership reminder emails; you can stop these using the unsubscribe link in either email without signing in. We keep reminder delivery records and your opt-out preference to avoid duplicate or unwanted reminders, and stop the series after a purchase.
We use security and download records for our legitimate interests in protecting accounts, preventing unauthorised distribution and keeping the platform reliable, and retain records where required for legal or accounting obligations.
Where consent is required for optional marketing or tracking, we must obtain it separately; accepting this policy is not marketing consent. Account and payment details are needed to provide the corresponding service.
Your account email appears as a watermark on protected library content and in the licence sheet and document properties of downloaded workbooks to discourage unauthorised redistribution.
Who handles your information
We send your account email to the checkout provider and receive payment, refund and dispute records to manage your access; Dodo Payments also handles billing and tax information as the merchant of record for purchases made through it.
Our providers receive the information needed to manage accounts, process payments, host the platform, save your progress and deliver emails and support; they may also process data for their own security or legal obligations.
We do not sell your personal information, and disclose it to others only where necessary to meet legal obligations or protect legitimate rights.
Operating the service may involve processing in the UAE and other countries, including outside the UK and EEA; applicable transfer protections must be in place, and you can contact us for details of the arrangements relevant to your information.
Cookies and preferences
Sign-in and payment providers use cookies or similar technologies for authentication and security, and choosing a light or dark theme saves a preference cookie for up to one year.
The site currently has no Plausible integration or advertising trackers added by us; browser settings let you manage cookies, although blocking essential cookies may prevent sign-in or checkout.
How long we keep it
Account, access and revealed-solution records support your ongoing use of the library; contact us to request account closure and deletion. Case download and rapid-access audit records are trimmed to the preceding 30 days when new activity is recorded, and expire after 30 days of inactivity; request counters expire after one hour of inactivity.
Other retention periods depend on the purpose: resolving support requests, maintaining security, meeting accounting requirements or handling legal claims; information needed for those purposes may remain after account closure.
Your choices and rights
Depending on the law that applies, you may request access, correction, deletion, restriction or a portable copy of your data, and withdraw any consent without affecting earlier lawful processing.
You may object to processing based on legitimate interests and to direct marketing. Send requests to hello@exit-alpha.com; we may need to verify your identity before responding.
You can also complain to your local data protection authority, including the UK Information Commissioner’s Office.
We will update the date above when this policy changes and notify you of material changes where required.